Return Policy: Refund Policy
Full Refunds (100%)
Full refunds are available under the following conditions:
1. No Work Started
• Refund available if requested within 24 hours of purchase and before design work begins
• Must be requested via email to Daniel.Angelo.Crowley@gmail.com
• Refund processed within 5-7 business days
2. Technical Issues
• If files fail to download or are corrupted, we’ll resend immediately at no charge
• If payment was processed twice due to technical error, full refund of duplicate charge
• Contact us within 48 hours of purchase to report issues
3. Service Unavailable
• If we’re unable to complete your order within the promised timeframe and you need a refund instead of an extension, full refund available
• Must request within 48 hours of original delivery deadline
Partial Refunds (50%)
Partial refunds are available under these conditions:
1. Unsatisfactory Work After 2 Revisions
• If after 2 included revision rounds the design still doesn’t meet your expectations, 50% refund available
• Must provide detailed feedback on what isn’t working
• We’ll make one final revision attempt before refund is processed
• If final revision is acceptable, refund is forfeited
2. Misalignment with Brief
• If the final design significantly deviates from your original project brief despite revisions, 50% refund available
• Must provide evidence of brief mismatch
• Refund processed after final revision attempt
No Refunds
Refunds are NOT available in these cases:
1. Change of Mind
• After work has begun and revisions have been provided, change of mind is not grounds for refund
• You have 2 included revision rounds to ensure satisfaction
2. Scope Creep
• If you requested additional work beyond the original scope, those additions are not refundable
• Additional work should be purchased as separate add-ons
3. Delay in Providing Feedback
• If you delay providing revision feedback beyond 7 days, refund eligibility expires
• We reserve the right to close projects after 14 days of inactivity
4. Misuse or Unauthorized Use
• If design files are used for purposes other than agreed upon, no refund
• If design is shared publicly before payment is finalized, no refund
5. Add-On Services
• Express Delivery, Source Files, Social Media Kit, and Extra Revisions are non-refundable once purchased
• These are time-sensitive services that begin immediately upon purchase
Revision Policy
All service tiers include revisions to ensure satisfaction:

Revision Guidelines:
• Each revision round includes up to 3 specific changes per round
• Major concept changes (e.g., completely different style) may require a new project
• Revisions must be requested within the deadline or they expire
• After included revisions are exhausted, additional revisions are $5 per round
Refund Process
Step 1: Request
• Email Daniel.Angelo.Crowley@gmail.com with subject line: “Refund Request - Order #[ORDER_ID]”
• Include reason for refund and order details
• Attach any relevant files or documentation
Step 2: Review
• We’ll review your request within 48 business hours
• May request additional information or clarification
• Will attempt to resolve issues before issuing refund
Step 3: Resolution
• If refund is approved, it will be processed to original payment method
• Refunds take 5-7 business days to appear in your account
• You’ll receive email confirmation when refund is processed
Step 4: File Return
• For refunds, design files must be deleted and not used
• You forfeit all rights to use the design upon refund
• Proof of deletion may be requested
Dispute Resolution
Before Requesting a Refund:
1. Review your original project brief
2. Confirm all revisions were used
3. Provide specific, actionable feedback
4. Allow 24 hours for response
If Issues Persist:
1. Request a call or video consultation to discuss concerns
2. We’ll work toward a solution (revision, partial refund, or full refund)
3. If unresolved, dispute can be escalated to payment processor
Special Circumstances
Rush Orders / Express Delivery
• Express Delivery fees ($10) are non-refundable once purchased
• If rush order cannot be completed on time, full refund of rush fee + 50% refund of design service
• Standard refund timeline applies
Custom Quotes
• Custom projects outside standard tiers may have different refund terms
• Terms will be outlined in custom quote email before purchase
• Refund eligibility determined case-by-case
Promotional Discounts
• Discounted orders follow same refund policy
• Refund amount based on discounted price, not full price
Payment Processor Disputes
If you open a dispute with your payment processor (credit card company, PayPal, etc.):
1. We’ll be notified automatically
2. We’ll respond with order details and communication history
3. Dispute resolution may take 30-60 days
4. If dispute is ruled in your favor, refund will be processed
5. If dispute is ruled against you, you may be liable for chargeback fees
Note: Opening a dispute does not expedite refund processing. Contact us directly for faster resolution.
Intellectual Property & Usage Rights
What You Own
• Upon full payment, you own the final design files
• You have full commercial use rights
• You can modify, reproduce, and distribute the design
What You Don’t Own
• Design concepts and creative process remain our property
• We retain the right to show the work in our portfolio (unless confidentiality was purchased)
• You cannot claim ownership of the design or rebrand it as your own work
Upon Refund
• All rights to the design revert to Daniel A. Crowley Design
• You must delete all files and cease use immediately
• Design may be used for portfolio or other purposes
Refund Eligibility Timeline
REFUND ELIGIBILITY TIMELINE
Within 24 hours of purchase - Request refund before work starts - 100% refund
24-48 hours - Request refund after work begins - 50% refund (if unsatisfactory)
48 hours - 7 days - Revision period - 50% refund (if unsatisfactory after revisions)
After 7 days - Revision deadline passed - No refund (unless technical issue)
After 14 days - Project closed - No refund
---
CONTACT & SUPPORT
Refund Requests:
Email: Daniel.Angelo.Crowley@gmail.com
Response Time: 24-48 business hours
Questions About Policy:
Email: Daniel.Angelo.Crowley@gmail.com
Include: Order ID, specific question, and any relevant details
Urgent Issues:
For urgent issues, reply to your order confirmation email or contact within 24 hours of purchase.
---
POLICY CHANGES
Daniela Crowley Design reserves the right to modify this policy at any time. Changes will be effective immediately upon posting. Continued use of our services indicates acceptance of the updated policy.
Last Updated: [INSERT DATE]
---
QUICK REFERENCE FOR CUSTOMERS
Can I get a refund?
Changed my mind before work starts - Yes, 100%
Work started, not happy with first draft - Yes, try revisions first
Used all revisions, still not happy - Yes, 50% refund
Already using the design - No
Add-on purchased - No (non-refundable)
Technical issue with files - Yes, 100%